If you want to efficiently sell on WhatsApp, you need the right tools to handle the rush of DMs and customer inquiries. Managing messages manually can be overwhelming, but setting up a WhatsApp bot for ecommerce changes everything. By configuring a WhatsApp auto reply bot, you can instantly share your WhatsApp business catalog, answer common questions, and provide a direct WhatsApp checkout link. In this guide, we’ll explore how Waabot helps you easily automate WhatsApp sales, freeing up your time while boosting your revenue and keeping your customers satisfied.
Why You Need a WhatsApp Bot for Ecommerce
Running an online store means dealing with repetitive questions. Waabot’s dashboard allows you to configure a powerful bot to handle these automatically. By turning on the auto-reply feature, you can pick from several starter flows tailored for your business.
For example, a WhatsApp FAQ bot for business flow automatically replies to routine questions about “price”, “delivery”, or “location”. You can also set up a flow that sends a link directly to your storefront whenever a customer types keywords like “menu” or “catalog”. Furthermore, you can implement a WhatsApp order tracking bot flow that instantly replies with a tracking link the moment a buyer sends their unique order code, keeping them updated without requiring your manual intervention. To add a personal touch, you can even edit the message text using customizable {shop_name} and {customer_name} tokens.
How to Automate WhatsApp Sales with a WhatsApp Checkout Link
Sometimes, buyers prefer a white-glove service and will DM you saying, “please put together my order”. For these situations, Waabot offers a robust assisted checkout for WhatsApp.
From your dashboard, you can easily create a shared cart WhatsApp by going to “New shared cart”, adding the specific products and variants your customer wants, and attaching their details. With just one click, you can send cart link to customer directly on WhatsApp. Waabot will automatically open your WhatsApp with a pre-filled message containing a short link (like waabot.shop/c/). This pre-filled WhatsApp checkout link allows the buyer to just tap “Pay” and securely complete the transaction, which then immediately shows up in your regular orders tab.
FAQs
How to set up auto-replies for WhatsApp business?
It is simple with Waabot. Go to your dashboard, navigate to the Bot section, and turn on Auto-reply. From there, you can pick your starter flows, customize the text, and save your settings. You can even send a test message from another phone to confirm it works.
What is the best WhatsApp bot for small vendors?
Waabot is built specifically for e-commerce vendors, providing easy-to-use bot capabilities and stress-free WhatsApp order management. Real-time order tracking and built-in chat flows make it the ideal solution.
How to share ecommerce cart on WhatsApp?
Simply navigate to Shared carts in your Waabot dashboard, click New shared cart, add the customer and their chosen products, and click “Send on WhatsApp” to share it instantly.
How do I manually build order for buyer on WhatsApp and create direct checkout link for WhatsApp DM?
Using Waabot’s Shared Carts feature, you can manually select products from your inventory and attach a customer profile. Clicking “Send on WhatsApp” generates a custom short link that serves as a direct checkout link, sent right into their DM.
How to automate WhatsApp order status updates?
To automate updates, go to your Bot settings and enable the “Order status” starter flow. Whenever a buyer sends their order code in your DM, the bot will automatically reply with their correct tracking link.
